Senior Staffing Manager

bout Us

This role is working for Kreate, the experiential division of Sidekick, which is part of Allison Worldwide.

We’re a creative communications agency on a mission to eradicate routine, challenge convention and kick ordinary thinking out the door.​ Blurring the lines between comms, PR, social, influencer, experiential, digital & content.  We lead with tailor-made solutions that drive growth, spark change and make a positive difference to your bottom line.

We’ve broken records. We’ve delivered world-firsts. We’ve used technology in ways it’s never been used before. What if?’ it’s our favourite question and it always leads to greatness. We challenge ourselves and our clients to go the extra mile to be the best at what we’re doing. Constantly striving to come up with the most innovative and insightful ways to support our growth.

It takes a brilliantly diverse group to do what we do. So, we’ve created an open environment where everyone is respectful and encouraged to be themselves.  We love what we do and have fun while doing it, collaborating effectively on projects that get us up in the morning and make us feel proud.

Our people are

• Team Players.
• Supportive.
• Dependable.
• Dynamic

Ensure the seamless delivery of multiple staffing campaigns of varying scale and type by shaping and developing department processes and suitable strategies to ensure the delivery of first-rate staffing support and client servicing to meet agreed objectives and expectations.

• Apply expert knowledge to coordinate campaign staffing requirements alongside the account management team by interrogating the brief to plan, manage and deliver campaigns in line with budgets, timings, processes, and client objectives.

• Confidently oversee and lead account management duties with staffing clients including developing appropriate staffing strategies for projects of varying scale and type, leading client liaison as well as setting processes, timings and objectives that are suitable for clients as well as internal teams and third-party suppliers

• Consider and coordinate development opportunities with staffing clients as well as develop strategic thinking abilities by being up to date with industry trends and issues affecting client’s business

• Oversee the booking process and develop appropriate strategies to ensure suitable field workers are booked within salary, time constraints, processes, and client requirements. Anticipating and addressing any issues and implementing suitable actions as and when required.

• Consider and lead suitable training strategies (when applicable) to ensure training days are planned effectively and suitable briefing documents are produced to ensure field workers are thoroughly briefed ahead of the live day.

• Lead performance management initiatives as well as provide guidance for any performance management issues as/when they arise

• Oversee the check in process to ensure it is facilitated effectively and take a lead in providing support and guidance to resolve any issues that arise

• Anticipate and address any absenteeism by providing solutions and taking a lead in appropriate client communication.

• Oversee the recruitment and on boarding strategy of high-calibre field workers across the UK by anticipating immediate or future business in line with costs and timings

• Be an advocate of the staff database to ensure that it is maintained by all members of the department in line with company process and guidelines. Identify and propose new ways of working to increase efficiencies.

• Be an advocate for the payroll system ensuring a sound understanding of the payment process and shifts are signed off on time plus staff are paid accurately and on time.

• Apply expert knowledge to foresee potential issues / pressure points and where appropriate plan and implement contingencies

• Strategically understand all aspects required to evaluate a staffing campaign successfully. Implement suitable methods and effectively collate findings that can be shared with the client in an appropriate and effective format

• Ability to manage the financial process efficiently; campaign budget production and management (to ensure internal profit forecasts are kept up to date and in line with estimated costs until actual costs known), raising PO’s, invoice management, billing schedules and reconciliation.

• Consider and coordinate development opportunities with new and existing staffing clients by producing suitable credentials and proposals. As well as develop strategic thinking abilities by being up to date with industry trends and issues affecting client’s business.

• Planning & Organisation: Sets clear objectives for themselves and their team, identifies and organises resources effectively, anticipates changing circumstances, and monitors performance throughout delivery.

• Accountability & Ownership: Holds themselves and others accountable for delivering work to agreed standards and expectations, monitors task implementation, and fosters a culture of accountability.

• Problem Solving: Provides guidance and expert advice, applying effective processes, procedures, and approaches to resolve challenges.

• Professional Communication: Promotes open communication and consensus-building, using tact, discretion, and empathy when handling sensitive or challenging situations. Keeps teams appropriately informed of decisions and direction.

• Teamwork & Collaboration: Encourages collaboration across teams, builds a supportive environment to resolve issues, and develops strong, long-term partnerships with clients, suppliers, and stakeholders through shared goals and interests.

• People Management: Leads by example, provides clear direction, creates a supportive and dynamic working environment, and empowers others to contribute and feel valued.

• Project Management: Reviews plans, provides value-adding support and solutions, sets realistic targets, ensures resources are available, supports team success, monitors progress, evaluates outcomes, and incorporates lessons learned.

• Adaptability: Leads and supports change initiatives, helping others develop and grow while monitoring successful implementation.

• Strategic Thinking: Fosters a culture of creativity and strategic thinking, champions innovative approaches, and constructively challenges existing methods to improve outcomes.

• Knowledge Sharing: Shares expertise and guidance on effective methods and approaches, embraces innovation, and continually seeks efficiencies and improvements.

• Decision Making: Makes logical, well-informed decisions by asking the right questions, identifying viable solutions, and involving others appropriately to achieve effective outcomes.

• Financial Management: Leads and advises on complex budgets, evaluates costs against value and service quality, drives efficiency improvements, and manages challenging negotiations effectively.

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